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Category Archives: Customer Service

3 Ways Chat Bots Will Affect Businesses

Chat bots are making a resurgence, and Facebook just announced their role in last week’s F8 developer conference in San Francisco. What is a chat bot? It’s a simple piece of software that uses artificial intelligence to carry on a conversation. In simple terms, you are messaging a robot. Chat bots have been around for…

April 18, 2016Leave a commentCustomer Service, Digital MarketingBy Diane Ghiglietti

Is Your Business Customer Friendly?

A couple weekends ago I attended a local Vintage and Antique Show. About 60 vendors set up their “storefronts” displaying their merchandise. As I was walking thought the show, I realized I didn’t stop for cash. I thought to myself, “It should be ok, everyone has access to mobile credit card processing systems like Square,…

March 22, 2016Leave a commentCustomer Service, Digital Marketing, Social Media Marketing, WebsitesBy Gina Ghiglietti
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